The Intelligent Service Enterprise across Travel, Transport, Logistics & Hospitality

Thursday

,

November

26

,

2026

2:00pm

-

7:00pm

The Intelligent Service Enterprise across Travel, Transport, Logistics & Hospitality

From Insight to Autonomy

Join us for an exclusive event exploring service transformation, with a tailored focus on the Travel, Transport, Logistics, and Hospitality industries.

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Event details

The customer service landscape is evolving rapidly. No longer just a reactive system of record, the modern service platform is a primary driver of customer lifetime value, powered by intelligence and autonomous AI.

At this event, you will discover how the latest Salesforce innovations are revolutionising the contact center. We’ll demystify the tech stack, showcasing how Data Cloud acts as your single source of truth to fuel real-time AI. Experience live, practical demonstrations of Agentforce acting as an autonomous digital coworker, Tableau Next visualising performance data, and Claude seamlessly orchestrating end-to-end service workflows.

Move beyond the theory with highly practical sessions designed to help you learn how to progress from reactive troubleshooting to proactive, fluent service delivery. Hear directly from industry leaders in our spotlights sessions — including DPD and Fluent — as they share real-world business value, key metrics, and lessons learned. Wrap up the day with a candid, interactive panel discussing the cultural shifts required to successfully adopt AI and break down data silos, before joining your peers for an evening of networking drinks and canapés.

Don’t miss this opportunity to redefine your service strategy. Register today to benchmark your operations and step into the future of autonomous service!

Hosts

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Speakers

Ed Thompson

Senior Vice President, Global Influencer Strategy

Craig Murray

Regional Vice President, Sales

Jon Davis

CTO

Lawrie Neal

Salesforce Manager

Jo Brett

GTM Director

Facilitators

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Agenda

14:00 - 14:20 PM

Welcome & Opening Keynote: The Evolving Salesforce Platform

This opening keynote sets the macro stage, demonstrating how recent platform investments and a unified approach drive customer lifetime value in today's economic landscape—with specific relevance for the Travel, Transport, Logisitics and Hospitality sector.

14:20 - 14:55 PM

The Innovation Engine with Data 360: Powering Agentforce, Tableau Next, and Claude with Data360

Discover how Data Cloud fuels real-time enterprise AI across the stack. See Agentforce in action as an autonomous digital coworker, Tableau Next as it visualises real-time data to track performance, and Salesforce integrating directly into Claude to orchestrate end-to-end workflows.

14:55 - 15:20 PM

Practical Application: The Modern Contact Centre in Action

How omni-channel routing, real-time sentiment analysis, and automated wrap-ups transform agent productivity and reduce burnout with a live, contact centre demonstration.

15:20 - 15:30 PM

Break

15:30 - 16:00 PM

Beyond the Pilot: Turning AI Ambition into Operational Value

This session, hosted by Fluent:cx, will focus on the service maturity journey, showing how organisations can move from foundational service operations to AI-drive outcomes, with DPD discussing how they manage massive volume, scales operations during peak seasons, and transitions from reactive tracking to proactive delivery orchestration.

16:00 - 16:30 PM

Customer Spotlights: Industry Use Cases

Hear from Jon Davis, CTO at Village Hotels, on how they are leveraging Salesforce and the value they are seeing across their entire business.

16:30 - 17:00 PM

Interactive Panel & Audience Q&A

Tying the entire day together. A candid discussion on the cultural shifts required to adopt AI, overcoming data silos, and what their next milestones are on the Service Maturity curve.

17:00 - 19:00 PM

Networking Drinks & Canapes

Agenda

14:00 - 14:20 PM

Welcome & Opening Keynote: The Evolving Salesforce Platform

This opening keynote sets the macro stage, demonstrating how recent platform investments and a unified approach drive customer lifetime value in today's economic landscape—with specific relevance for the Travel, Transport, Logisitics and Hospitality sector.

14:20 - 14:55 PM

The Innovation Engine with Data 360: Powering Agentforce, Tableau Next, and Claude with Data360

Discover how Data Cloud fuels real-time enterprise AI across the stack. See Agentforce in action as an autonomous digital coworker, Tableau Next as it visualises real-time data to track performance, and Salesforce integrating directly into Claude to orchestrate end-to-end workflows.

1:00pm PST

Welcome and Introductions

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Flex content

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